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Agents
SimulatedNorthwind Realty (DEMO) · 4 agents · 3 managers
PAS is watching agent coverage against callback promises and active lead ownership.
Rehearsal mode — these figures are simulated.
Team coverage
2Available
1Stretched
1Coverage gap
Demo Agent · Riverside A
SimulatedAgentAvailable
- Active leads
- 18
- Callbacks owned
- 4
- Overdue
- 0
- Calls logged
- 1
- Avg first response
- 4 min
PAS has no open concerns for this agent right now.
Demo Agent · Riverside B
SimulatedAgentStretched
- Active leads
- 23
- Callbacks owned
- 6
- Overdue
- 1
- Calls logged
- 1
- Avg first response
- 18 min
PAS is watching: slow first response, callbacks overdue.
Demo Agent · Lakeshore A
SimulatedAgentAvailable
- Active leads
- 11
- Callbacks owned
- 2
- Overdue
- 0
- Calls logged
- 1
- Avg first response
- 6 min
PAS has no open concerns for this agent right now.
Demo Team Lead · Riverside
SimulatedTeam LeadCoverage gap
- Active leads
- 5
- Callbacks owned
- 0
- Overdue
- 0
- Calls logged
- 0
- Avg first response
- 3 min
PAS is watching: coverage gap friday pm.
What PAS is watching
- Urgent
1 callback promise is overdue with no recovery logged.
- Needs attention
1 callback promise is sitting with agents who are currently stretched or have a coverage gap.
- Needs attention
2 owned leads are flagged at risk and may need a faster first touch.
- FYI
2 agents have an open coaching signal worth a 1:1.
This is demo/rehearsal data. PAS has not changed live customer behavior.